Guarantee
What we put in the contract before you pay
These guarantees are part of every project contract with Al-Naba Tech, not marketing promises. Read them before you contact us.
Written into every project contract
The Al-Naba written guarantee
Deadline guarantee
If we miss the written delivery date by more than 2 weeks because of us, we refund the first payment in full and still finish the project.
Ownership guarantee
The code, domain, data and app store accounts are in your name from day one.
Quality guarantee
We fix any software bug free of charge for 6 months after delivery.
We-stay guarantee
3 months of free support, and an optional maintenance contract at a fixed, published price.
Payment terms
Every payment is tied to something you receive
30%
At the start
40%
At the trial version
30%
At delivery
The contract
What the contract sets out
Scope
A written list of everything we will build, and what we won't, so our understanding matches yours.
Changes
Any request outside the scope is written down with its price and timeline, and you approve it before we start.
Deadline
A written delivery date, tied to the deadline guarantee above.
Ownership
The code, domain, data and app store accounts are in your name from day one.
After signing
What happens after you sign
- 1Welcome messageYour project manager writes to you on WhatsApp, with their name and photo, within an hour of signing.
- 2A WhatsApp group for the projectYou, the project manager and the designer, so no note gets lost.
- 3Progress dashboardSee the project's stages and how far each one has come.
- 4A build every 2 weeksTry it yourself and give us feedback as we go.
- 5An update every ThursdayA written message: what's done, what's next, and what we need from you.
- 6Formal handoverTraining, an illustrated user guide, and every account and the code handed over.
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